This Effective Date: 26th April,2026
1. General Overview: 14-Day Satisfaction Guarantee
Skillvia Academy is committed to delivering high-quality, actionable digital education. We offer a 14-day, money-back guarantee for all course purchases. This policy ensures that students who find the course structure or content unsuitable can request a full refund, provided all stated conditions are met.
2. Eligibility Requirements for a Full Refund
A student is eligible to request a full refund if all of the following criteria are met:
- The refund request must be submitted within 14 calendar days of the original purchase date.
- The student must have viewed or completed less than 20% of the total course video content, determined by the platform’s tracking system.
- The student must not have downloaded or accessed any proprietary, downloadable resources, including source code files, proprietary templates, e-books, or project guides marked as “non-refundable.”
- The course purchase must not have been part of a bundle or special promotion explicitly stated as non-refundable.
3. Non-Refundable Scenarios
Refunds will not be granted in the following situations:
- Requests made after the 14-day period has elapsed.
- When a student has completed 20% or more of the course material.
- For any courses obtained through a free trial, scholarship, or giveaway.
- For courses accessed using account credentials shared with unauthorized individuals.
4. How to Request a Refund
To initiate a refund, please contact our support team at [email protected] with the subject line “Refund Request.” Your email must include your full name, the email address used for purchase, and the name of the course. Our team will review the request against the eligibility criteria and respond within 3 business days.
5. Processing Refunds
Approved refunds will be processed back to the original method of payment used during the purchase. Please allow 7 to 10 business days for the financial institution to post the credit to your account. Note that processing times may vary depending on the bank or payment provider.
